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News : Dialogic and Epsilon Collaborate to Launch a Global, Carrier-Class Dialogic BUZZ UCaaS Platform

#contactcenterworld, @dialogic

Parsippany, NJ, USA, Feb 26, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that the Company has teamed with Epsilon, a privately-owned global communications service provider, to launch a fully managed and hosted carrier-class UCaaS platform based on the Dialogic BUZZ™ Unified Communication platform.

"Dialogic is working with Epsilon as a key network provider to help launch the Dialogic BUZZ UCaaS platform due to Epsilon’s global presence, high-performance network, and customer-focused approach," said Bill Crank, President & CEO of Dialogic. "Dialogic and Epsilon have enjoyed a long-term relationship and we are excited to join together in this venture and leverage the global reach and high-performance of the Infiny by Epsilon on-demand connectivity platform."


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Epsilon will host the Dialogic BUZZ UCaaS platform in its global Tier-3 colocation facilities while extending connectivity to enterprises through its global connectivity services. Dialogic BUZZ customers gain access to Epsilon’s connectivity and communications services, including Ethernet Data Centre interconnection, direct connectivity to the leading cloud and Internet exchanges, Internet and hybrid SD-WAN, as well as a comprehensive voice portfolio of enterprise-grade SIP trunking, inbound, porting and termination services. 

"Epsilon is pleased to be working with Dialogic as the leader in the real-time communications space," added Jerzy Szlosarek, Chief Executive Officer, Epsilon. "Our shared vision in using cloud-centric software and an API-driven framework will offer service providers and channel partners an accelerated path to competitive and innovative UCaaS cloud offerings. Not only will users of this service be able to enjoy the features of the powerful Dialogic BUZZ platform, but they will also have on-demand access to Epsilon’s carrier-grade, next-generation network through our software-defined networking (SDN) platform, Infiny."

#contactcenterworld, @dialogic

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic


About Dialogic:
Company LogoDialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Wednesday, February 27, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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