News : Dialogic and Quobis Deliver Video Solution to Enable Mobile Identity Verification in Banking
Parsippany, NJ, USA, February, 2017 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Quobis, a strategic Dialogic partner based in Vigo, Spain, chose Dialogic’s PowerMedia(R) XMS Media Server as part of Quobis’ WebRTC-based mobile new customer identity verification application deployed by BT at Banco Bilbao Vizcaya Argentaria, S.A. (BBVA).
Due to European regulations on Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT), financial institutions are required to verify the identity of their customers and know their occupation and/or economic activity. Verifying the identity of new customers by remote means is the main challenge to digital onboarding from both the regulatory and the technical perspective. An article by BBVA Innovation Center on Identity Verification spells out challenges and requirements to verify new customer identity through digital and mobile devices.
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"A key requirement for the bank was implementation of an easy-to-use mobile application that included video and the ability to record the conversation, capturing the customer’s credentials," said Elias Pérez Carrera, CEO of Quobis. "Recording and archival of the transaction was a critical requirement to achieve compliance with AML/CFT and Dialogic PowerMedia XMS was an important ingredient."
"Innovative video-enabled customer service applications based on WebRTC are becoming increasingly popular," said Jim Machi, Senior VP Product Management and Marketing at Dialogic. "To meet regulatory requirements, the majority of customer-care applications require recording of customer interactions, something that PowerMedia XMS is particularly well-suited to accomplish."
#contactcenterworld, @dialogic, @quobis
Posted by Veronica Silva Cusi, news correspondent
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