News : Dialogic Announces Successful Interoperability Testing Between the Dialogic BorderNet SBC and OrecX

#contactcenterworld, @dialogic, @orecx_software

Parsippany, NJ, USA, Sept 17, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that interoperability testing has been completed between the Dialogic(R) BorderNet™ SBC and the Oreka Audio Capture platform from OrecX, an open source call recording solution provider.

The BorderNet SBC, a software-only, cloud-native SBC, secures connectivity to OrecX deployments, while simultaneously enabling call delivery and real-time call recording. The BorderNet SBC and OrecX solutions can be deployed both on-premises and in the cloud, including private, public, and hybrid cloud environments, without compromising performance, availability, and scalability.

"OrecX's interoperability with the Dialogic BorderNet SBC enables our enterprise customers, platform partners, and AI-fueled ecosystem to securely scale the Oreka audio capture platform and leverage it to meet their evolving real-time and post-call digital transformation initiatives," said Steve Kaiser, OrecX CEO.

"OrecX customers using the BorderNet SBC are leveraging its flexible licensing and deployment options to help them achieve their unique business objectives," added Bill Crank, President and CEO of Dialogic. "This successful interoperability testing gives OrecX platform users confidence when choosing the BorderNet SBC for their security and session control needs."

#contactcenterworld, @dialogic, @orecx_software

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic

About Dialogic:
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.

About OrecX:
Based in Chicago, OrecX provides open source VoIP and TDM recording solutions.

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Published: Wednesday, September 18, 2019

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UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
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• Automatic logging: Administrators and managers get Cisco CUIC reporting of all agent activity, and voice and non-voice contact activity is also saved to the CRM.
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