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News : Dialogic Receives “Best Unified Communications Online Provider of the Year”

#contactcenterworld, @dialogic

Parsippany, NJ, USA, May 28, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that the Dialogic BUZZ™ UC platform was the recipient of the "Best Unified Communications Online Provider of the Year" award at the CC Global 2019 Awards event in Berlin on May 14, 2019 and hosted by the Carrier Community.

This cloud-scale, carrier-class business communications solution offers an Instant Message (IM)-centric platform that addresses requirements for audio, video calling, and conferencing in a collaborative environment while supporting full mobility via smartphone, desktop, and web clients.

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"We are thrilled that the Carrier Community has acknowledged the uniqueness of our Dialogic BUZZ UC platform," said Bill Crank, President & CEO of Dialogic. "Dialogic BUZZ reflects Dialogic’s expertise in media processing, applications, and network infrastructure, enhanced by our experience with AI and IoT technologies. This powerful combination has allowed Dialogic to create a paradigm shift in Unified Communications."

"Support for on-premises, cloud deployment, and UCaaS models, in addition to an extra tenancy layer, give Dialogic BUZZ the flexibility needed to address the needs of both service providers and channel partners," added Miguel Lopes, Vice President PLM Applications Products at Dialogic. "The ability to easily customize the platform to meet multiple market segment needs gives Dialogic BUZZ – and our customers – an advantage over the competition."

#contactcenterworld, @dialogic

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic


About Dialogic:
Company LogoDialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

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Published: Thursday, May 30, 2019

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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