News : DialogTech Integrates with Amazon Connect to Help Contact Centers Convert More Callers to Customers
Chicago, IL, USA, Dec, 2017 -- DialogTech, a provider of actionable marketing analytics for inbound calls, announced a new integration with Amazon Connect and Amazon Lex that provides contact centers with deep, real-time intelligence on inbound calls they can use to personalize call experiences and convert more callers to customers.
"DialogTech is proud to be the call analytics provider chosen by AWS to help customers drive growth," said Doug Kofoid, COO at DialogTech. "Businesses that integrate DialogTech and Amazon Connect can effectively align marketing, sales and operations together to generate better qualified inbound calls, convert more leads to customers, grow revenue and reduce churn."
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Posted by Veronica Silva Cusi, news correspondent
Source: Dialog Tech
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From DialogTech
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solves one of the most pressing challenges in today's mobile-first world by eliminating the black hole inbound calls create in understanding true marketing performance.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Wednesday, December 13, 2017
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