Chicago, IL, USA, Jan, 2020 -- DialogTech, a provider of an AI-powered conversation intelligence platform for marketers, announced that it has been officially certified PCI DSS-compliant. DialogTech passed the formal PCI audit and is certified with all its platform's call analytics features enabled, including call recordings, call transcriptions and AI-driven conversation analytics.
Businesses adhering to the Payment Card Industry Data Security Standard can now leverage the full benefits of the entire DialogTech call tracking and analytics solution with confidence, knowing their data is secure with the only provider that is fully PCI DSS-compliant without the use of third parties.
"To get full value from a call tracking and analytics solution, marketers need full access to the data, especially call recordings and transcriptions," said Leon Chism, CTO of DialogTech. "Without it, your data is a black box, and you miss out on critical insights from your call channel. DialogTech is proud to provide the only PCI DSS-compliant call tracking and analytics solution that gives businesses full access to all their call data — no black boxes. Our PCI DSS compliance is also completely in-house, so we don't put our customers at risk by exposing their data to third parties. It's the best of both worlds."
Posted by Veronica Silva Cusi, news correspondent
AI-driven call tracking and analytics platform, DialogTech turns phone calls into marketing intelligence. DialogTech's accessible AI insights help businesses improve marketing ROI, increase sales conversions, and delivered more personalized customer experiences, both online and over the phone.
Published: Monday, January 27, 2020
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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