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News : DialogTech In-House Solution 100% PCI DSS Compliant

#contactcenterworld, @DialogTech

Chicago, IL, USA, Jan, 2020 -- DialogTech, a provider of an AI-powered conversation intelligence platform for marketers, announced that it has been officially certified PCI DSS-compliant. DialogTech passed the formal PCI audit and is certified with all its platform's call analytics features enabled, including call recordings, call transcriptions and AI-driven conversation analytics.

Businesses adhering to the Payment Card Industry Data Security Standard can now leverage the full benefits of the entire DialogTech call tracking and analytics solution with confidence, knowing their data is secure with the only provider that is fully PCI DSS-compliant without the use of third parties.

"To get full value from a call tracking and analytics solution, marketers need full access to the data, especially call recordings and transcriptions," said Leon Chism, CTO of DialogTech. "Without it, your data is a black box, and you miss out on critical insights from your call channel. DialogTech is proud to provide the only PCI DSS-compliant call tracking and analytics solution that gives businesses full access to all their call data — no black boxes. Our PCI DSS compliance is also completely in-house, so we don't put our customers at risk by exposing their data to third parties. It's the best of both worlds."

#contactcenterworld, @DialogTech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About DialogTech:
Company LogoAI-driven call tracking and analytics platform, DialogTech turns phone calls into marketing intelligence. DialogTech's accessible AI insights help businesses improve marketing ROI, increase sales conversions, and delivered more personalized customer experiences, both online and over the phone.
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Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Monday, January 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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