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News : Dialpad Acquires Video Conferencing Company Highfive

#contactcenterworld, @dialpadHQ

San Francisco, CA, USA, Sept. 1, 2020 -- Dialpad, a cloud-native business communications platform powered by Voice Intelligence (Vi™), announced that it has acquired video conferencing company Highfive. 

According to a recent survey conducted by Pulse, 41% of IT, engineering, and customer success leaders say their teams will either regularly or usually work from home after the pandemic, with an additional 50% acknowledging there will be flexibility around remote work. Dialpad's acquisition of Highfive supports this new model, enabling true unified collaboration on a single communications platform.

"Dialpad has always been grounded in the changing dynamic of how we work, and with the future of the office uncertain, companies of all sizes are looking for help with digital transformation strategies to adjust to all possible scenarios," said Craig Walker, CEO of Dialpad. "Bringing on the team and technology from Highfive helps us deliver even greater call and meeting experiences, better business outcomes and improved ROI for our valued customers and partners worldwide."


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"It was the perfect fit of culture and vision for our two companies, and we are thrilled to join the Dialpad family," said Joe Manuele, CEO at Highfive. "Driven by emerging use cases such as e-learning, virtual training, telemedicine and remote contact centers, Dialpad is uniquely positioned to take advantage of the growing video conferencing market, which could exceed $50 billion by 2026. We're excited about the opportunity to work together to build the only true end-to-end, cloud-based, unified communications solution combining telephony, contact center and video conferencing."

"We are experiencing rapid growth with increased demand for cloud communications and flexible business phone systems for the work-from-anywhere era. Better together, adding Highfive to Dialpad allows us to expand our offerings by not only growing our team, tech and portfolio, but also by increasing our global footprint to reach more channel partners and international customers," added Walker.

"Dialpad's acquisition of Highfive makes perfect sense as businesses will have people working remotely for years to come," commented Zeus Kerravala, Principal Analyst at ZK Research. "COVID-19 mandated people work from home and, eventually, there will be a transition to work from anywhere, making video a mission-critical application. Highfive gives Dialpad a cloud-native, open video platform that brings together desktop conferencing with smart meeting room connectivity, as well as video interoperability with other SIP-enabled video platforms."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, September 4, 2020

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