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News : Dialpad and Miro Collaborate to Bring Hybrid Work Experiences to the Masses

#contactcenterworld, @dialpadHQ

San Francisco, CA, USA, July, 2021 -- Dialpad Inc., a provider in AI-powered communication and collaboration, launched a new integration with Miro, an online whiteboard and innovation platform for teams around the world. This partnership brings together Dialpad’s video conferencing solution, Dialpad Meetings, with Miro’s collaborative whiteboard platform to enable the fluidity of work that surrounds remote meetings. Now, participants on Dialpad Meetings who join via web or the desktop app can utilize Miro before, during and after their meetings.

"With the shift to more hybrid and remote working environments, Dialpad’s new integration with Miro will revolutionize the way we collaborate," said Brian Peterson, co-founder and chief technology officer at Dialpad. "With Miro inside the meeting room, participants can easily collaborate in the interactive shared space without needing to navigate away to another application in a separate window. Together, Dialpad and Miro are bringing teams closer, enabling them to be more productive and, ultimately, driving toward more positive work outcomes."

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"Nearly 45% of companies are now using or planning to adopt a virtual whiteboarding tool to enable distributed teams to ideate and collaborate on a common digital canvas," said Irwin Lazar, Co-founder, President & Principal Analyst and Metrigy. "As one of Miro’s first big video conferencing partners, there is ample opportunity for this new Miro and Dialpad integration to improve the way virtual teams collaborate via an integrated experience."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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About MiroMetrica:
Company LogoMiroMetrica provides CRM solutions to its clients. Its recommendations are based in part on surveys of a client's customers. We tailor our CRM strategies to your business and your customer base. Based on your objectives, our solutions comprise just the right blend of components from the three building blocks of CRM; Customer Intelligence, Customer Centric Operations, and Strategic Decision Support.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Friday, July 23, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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