Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Slavena Summerfield
Head of Call Center
Aleksandar Sandic
Partnership Manager
Laila Almalki
CS Planning &Development Manager
Thamer Noori
Director of Industrial Security and Safety Dept.
Archivald Eric Ramos
Lead Business Analyst
Vitor Almeida Santos
Manager of Communication

News : Dialpad and SoftBank Accelerate Shift to Cloud in Japan Through Landline and Call Center Portability

#contactcenterworld, @dialpadHQ, @softbank

San Francisco CA, USA, Feb, 2022 -- Dialpad, Inc, a provider in AI-powered communication and collaboration solutions for businesses of all sizes,  announced that together with SoftBank Corp., Dialpad will enable businesses in Japan to easily port services from on-premises systems to flexible and scalable cloud solutions. The combination of Dialpad and SoftBank will streamline cloud transitions for companies to centralize communications, collaboration and working tools onto one system, and further ease the shift to hybrid work.

"SoftBank has been an amazing investor, go-to-market partner and carrier partner," said Craig Walker, CEO and founder of Dialpad. "Their leadership in driving digital transformation in Japan and throughout APAC is unparalleled, and they will be instrumental to our growth in the region."

As companies adjust to flexible work environments, Dialpad’s unified communications as a service (TrueCaaS™) experience meets the evolving needs of global businesses and distributed workforces with its single business communications and contact center solution.

"Working together with SoftBank, one of our key investors, we are able to move fixed-line enterprise telephone systems and call centers to the cloud in Japan, a difficult feat which has faced many barriers until now," said General Manager of Japan at Dialpad, Tenshi Adachi. "It is through this strategic partnership that we are able to achieve this high level of success and extend Dialpad’s TrueCaaS solution to Japan with them."

#contactcenterworld, @dialpadHQ, @softbank

Posted by Veronica Silva Cusi, news correspondent

About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Company LogoJAPAN TELECOM (currently SOFTBANK TELECOM Corp.) established in 1984 and has led Japan to a major power of communications industry in the world, based on the SOFTBANK Groups corporate philosophy of, “Information Revolution - Happiness for everyone. We continue to provide services such as fixed telephone service, data transmission and dedicated line services. Therefore, we contribute to solving customers' issues and responding to the needs of customers.
Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Monday, February 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Surveys


Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.




About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =