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News : Dialpad and SoftBank Accelerate Shift to Cloud in Japan Through Landline and Call Center Portability

#contactcenterworld, @dialpadHQ, @softbank

San Francisco CA, USA, Feb, 2022 -- Dialpad, Inc, a provider in AI-powered communication and collaboration solutions for businesses of all sizes,  announced that together with SoftBank Corp., Dialpad will enable businesses in Japan to easily port services from on-premises systems to flexible and scalable cloud solutions. The combination of Dialpad and SoftBank will streamline cloud transitions for companies to centralize communications, collaboration and working tools onto one system, and further ease the shift to hybrid work.

"SoftBank has been an amazing investor, go-to-market partner and carrier partner," said Craig Walker, CEO and founder of Dialpad. "Their leadership in driving digital transformation in Japan and throughout APAC is unparalleled, and they will be instrumental to our growth in the region."

As companies adjust to flexible work environments, Dialpad’s unified communications as a service (TrueCaaS™) experience meets the evolving needs of global businesses and distributed workforces with its single business communications and contact center solution.

"Working together with SoftBank, one of our key investors, we are able to move fixed-line enterprise telephone systems and call centers to the cloud in Japan, a difficult feat which has faced many barriers until now," said General Manager of Japan at Dialpad, Tenshi Adachi. "It is through this strategic partnership that we are able to achieve this high level of success and extend Dialpad’s TrueCaaS solution to Japan with them."

#contactcenterworld, @dialpadHQ, @softbank

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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About SOFTBANK:
Company LogoJAPAN TELECOM (currently SOFTBANK TELECOM Corp.) established in 1984 and has led Japan to a major power of communications industry in the world, based on the SOFTBANK Groups corporate philosophy of, “Information Revolution - Happiness for everyone. We continue to provide services such as fixed telephone service, data transmission and dedicated line services. Therefore, we contribute to solving customers' issues and responding to the needs of customers.
Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Don’t Allow Scapegoats

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Published: Monday, February 14, 2022

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