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News : Dialpad Announces Strategic Partnership with MIA Distribution to Bring Cutting Edge Business Communications Technology

#contactcenterworld, @dialpadHQ

Sydney, Australia, Mar, 2022 -- Dialpad, Inc., a provider in AI-powered communication and collaboration, announced its strategic partnership with MIA Distribution, an Australian distributor of unified communications as a service (UCaaS). With this partnership, Dialpad expands its reach throughout Australia and MIA Distribution broadens its portfolio with Dialpad’s TrueCaaS™ solution, offering both business communications and customer engagement on a single AI-driven platform.

"We are thrilled with the new Dialpad partnership. It is the first partnership of its kind and an exceptional milestone for Dialpad and MIA Distribution. Dialpad’s innovative cloud platform and unique product suite allows clients to implement the solutions that best fit and support their customers," said Brad Milne, Managing Director, MIA Distribution. "Partnering with Dialpad expands our ability to provide first-rate choices to our resellers and we look forward to additional growth and success as a result of this partnership."

"Australia is a key market for Dialpad and we are very excited to partner with MIA Distribution because of their expertise in the business communications market," said Gerard D’Onofrio, Country Manager, Australia, Dialpad. "This partnership allows Dialpad to deliver dynamic and profitable solutions to a wide range of channel partners, resellers, MSPs, telecommunications service providers and carriers, and support large and complex, multi-site rollouts throughout the region on Dialpad approved/compatible devices."

Dialpad is immediately available through its partnership with MIA Distribution.

#contactcenterworld, @dialpadHQ

https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Friday, March 25, 2022

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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