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News : to Further Drive Success Through Superior Customer Journey

#contactcenterworld, @dialpadHQ

San Francisco, CA, USA, May 17, 2022 -- Dialpad, Inc., a provider in AI-powered communication and collaboration, announced Danny Gunter as the company’s first Chief Customer Officer (CCO). Gunter adds more than 16 years of communications industry experience to the Dialpad leadership team which has expanded its c-suite bench by adding chief officers for marketing, human resources, technology, operations, finance, and sales since April 2021.

"I am thrilled to welcome Danny Gunter to the Dialpad leadership team. Danny’s extensive knowledge in building customer experience and professional services teams within the communications industry will help take Dialpad service and support to the next level," said Craig Walker, founder and CEO of Dialpad. "Customer experience, consultative services, support, and training are the differentiating intangibles that elevate innovative companies from great to exceptional. Leveraging Dialpad’s already strong foundation, I look forward to Danny leading us on our unprecedented customer journey as we rapidly scale over the next several years."

Danny Gunter joins Dialpad after nearly five years at RingCentral where he built and led the company’s professional and global services teams. Prior to RingCentral, Gunter spent more than 11 years at Avaya in several leadership roles within sales, customer support, quality control and global services teams. As Dialpad CCO, Gunter will oversee all aspects of the customer journey and lifecycle, driving the company ahead through superior customer support and engagement to generate satisfaction and loyalty.

"I am honored, fortunate, and grateful to be selected as Dialpad’s first Chief Customer Officer and join this company at just the right time," said Gunter. "I am passionate about the communications industry and the best-in-industry solutions we provide, which enable our customers to be successful. I look forward to fulfilling my role as a key piece of the Dialpad strategy, further delighting our customers in enterprise, mid-market, and SMB."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Dialpad:
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.