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News : Dialpad Brings AI Contact Center Advancements to the Australia, NZ

#contactcenterworld, @dialpadHQ

Melbourne, Australia, Oct, 2022 -- Dialpad, Inc., a provider in AI-powered communication and collaboration, announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout Australia and New Zealand. Dialpad’s no-code approach to conversational AI will empower Australian and New Zealand businesses to meet today’s customer expectations with support across channels and real-time customer intelligence.

"Dialpad invests an unprecedented 40% of our revenue back into our proprietary AI and MLP engines as well as extensive AI research and development, and we are thrilled to continue to evolve with our Australian and New Zealand partners to better support their customer service needs," said Craig Walker, founder and CEO of Dialpad. "Dialpad’s wholly-owned and truly unified communications as a service (TrueCaaS™) platform will aid Australian and New Zealand businesses in realizing their full potential by better supporting their customer service needs and providing AI-generated insights into any sales, service or product initiative."

"Dialpad’s unified platform and unique AI capabilities are exactly what Australia and New Zealand businesses need to provide an exceptional experience and insights to their customers," said Sachin Verma, co-founder and managing director at Oreta based in Melbourne, Australia. "Dialpad’s cutting edge technology ensures that you get end to end view of the customer experience especially in the contact center offering."

According to the 2022 State of AI in Customer Service Report, the implementation of AI enables contact centers to handle twice as many calls and improves ASA, ACD and abandon rate performance, leading to saved time and higher-quality customer service. 

"Dialpad’s AI Contact Center humanizes digital interactions in a streamlined, easy-to-use manner," said Mike Kane, SVP of global channel sales at Dialpad. "Customer satisfaction and loyalty should remain top of mind for companies as they continue to grow, and the omnichannel support and AI virtual agent capabilities that Dialpad offers ensure that the customer remains at the center of the experience throughout their entire journey."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Where The System Breaks Down

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Published: Wednesday, October 19, 2022

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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