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News : Dialpad Empowers the Anywhere Worker with Salesforce Lightning
San Francisco, CA, USA, October, 2016 -- Dialpad, a provider in pure-cloud modern business communications, announced it integrates with Salesforce Lightning. The solution will enable Salesforce users, including the surging number of anywhere workers, to communicate with customers, partners and colleagues in entirely new ways, directly from Salesforce. Dialpad is a way for distributed organizations to tie their teams together as 84 percent of companies plan to expand their reliance on a remote workforce.
"The rise of the anywhere worker is forcing a fundamental change in how we think of the enterprise and the technology needed to enable teams to be more agile and productive," said Craig Walker, CEO of Dialpad. "The Dialpad integration with Salesforce Lightning is another nail in the coffin of the irrelevant desk phone, and another win for anywhere workers who can't be saddled to their desks."
"Our workforce is 63 percent remote and scattered across North America," said Mike Hincks, Director of IT Infrastructure at Vivint Solar. "We rely on Dialpad's enterprise-grade business phone solution to support these anywhere workers, and I'm very excited about the potential of having Dialpad living directly inside Salesforce Lightning. With the new integration, our sales and service teams will be able to engage with customers not only on any device, but also right from within the world's number one CRM platform."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
Dialpad is one of the top pure-cloud communications solutions for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Dialpad for Salesforce® Lightning brings the most loved business phone system directly inside of your favorite CRM. Join 25,000 companies who have ditched their desk phones. Connect Everyone. Work Anywhere.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, October 11, 2016