San Francisco, CA, USA, March 7, 2018 -- Dialpad, a pure-cloud business communications provider, announced the launch of Call Center, a new and modern take on call center software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centers with its software platform that helps small and medium-sized businesses (SMB) turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty.
"At Dialpad, we believe in disruptive innovation with a purpose and create products that address the way modern businesses strive to communicate today, while remaining flexible enough to grow with the businesses of tomorrow," said Dialpad CEO, Craig Walker. "Our technology makes it possible for customers to enjoy one telephony platform for all their business communications needs. Whether it's inbound and outbound customer communications with Call Center; chats, calling and document sharing with Dialpad; or PIN-free conference lines with UberConference, Dialpad does it all. By adding Call Center, we've made it easier for companies to focus on what's most important - creating happy customers and generating business growth."
"We know that 70% of buying experiences are based on how customers feel they are being treated, so we designed Call Center specifically with end users in mind," said Vincent Paquet, Chief Product Officer, Dialpad. "We are focused on building a user-friendly service that eliminates guesswork and frustration for administrators and agents, improves call quality and routing functionality, minimizes customers' time spent in call queues, and delivers actionable, customer-centric analytics."
Posted by Veronica Silva Cusi, news correspondent
Dialpad is one of the top pure-cloud communications solutions for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Dialpad for Salesforce® Lightning brings the most loved business phone system directly inside of your favorite CRM. Join 25,000 companies who have ditched their desk phones. Connect Everyone. Work Anywhere.
Published: Thursday, March 8, 2018
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
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Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
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NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672