News : Dialpad Launches Call Center to Help Small Businesses Build a Better Customer Experience
San Francisco, CA, USA, March 7, 2018 -- Dialpad, a pure-cloud business communications provider, announced the launch of Call Center, a new and modern take on call center software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centers with its software platform that helps small and medium-sized businesses (SMB) turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty.
"At Dialpad, we believe in disruptive innovation with a purpose and create products that address the way modern businesses strive to communicate today, while remaining flexible enough to grow with the businesses of tomorrow," said Dialpad CEO, Craig Walker. "Our technology makes it possible for customers to enjoy one telephony platform for all their business communications needs. Whether it's inbound and outbound customer communications with Call Center; chats, calling and document sharing with Dialpad; or PIN-free conference lines with UberConference, Dialpad does it all. By adding Call Center, we've made it easier for companies to focus on what's most important - creating happy customers and generating business growth."
"We know that 70% of buying experiences are based on how customers feel they are being treated, so we designed Call Center specifically with end users in mind," said Vincent Paquet, Chief Product Officer, Dialpad. "We are focused on building a user-friendly service that eliminates guesswork and frustration for administrators and agents, improves call quality and routing functionality, minimizes customers' time spent in call queues, and delivers actionable, customer-centric analytics."
Posted by Veronica Silva Cusi, news correspondent
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Dialpad is one of the top pure-cloud communications solutions for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Dialpad for Salesforce® Lightning brings the most loved business phone system directly inside of your favorite CRM. Join 25,000 companies who have ditched their desk phones. Connect Everyone. Work Anywhere.
Published: Thursday, March 8, 2018
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