News : Dialpad Launches Call Center to Help Small Businesses Build a Better Customer Experience
San Francisco, CA, USA, March 7, 2018 -- Dialpad, a pure-cloud business communications provider, announced the launch of Call Center, a new and modern take on call center software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centers with its software platform that helps small and medium-sized businesses (SMB) turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"At Dialpad, we believe in disruptive innovation with a purpose and create products that address the way modern businesses strive to communicate today, while remaining flexible enough to grow with the businesses of tomorrow," said Dialpad CEO, Craig Walker. "Our technology makes it possible for customers to enjoy one telephony platform for all their business communications needs. Whether it's inbound and outbound customer communications with Call Center; chats, calling and document sharing with Dialpad; or PIN-free conference lines with UberConference, Dialpad does it all. By adding Call Center, we've made it easier for companies to focus on what's most important - creating happy customers and generating business growth."
"We know that 70% of buying experiences are based on how customers feel they are being treated, so we designed Call Center specifically with end users in mind," said Vincent Paquet, Chief Product Officer, Dialpad. "We are focused on building a user-friendly service that eliminates guesswork and frustration for administrators and agents, improves call quality and routing functionality, minimizes customers' time spent in call queues, and delivers actionable, customer-centric analytics."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
More Editorial From Dialpad
Dialpad is one of the top pure-cloud communications solutions for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Dialpad for Salesforce® Lightning brings the most loved business phone system directly inside of your favorite CRM. Join 25,000 companies who have ditched their desk phones. Connect Everyone. Work Anywhere.
Published: Thursday, March 8, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...