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News : Dialpad Launches Dialpad Support for Call Centers
San Francisco, CA, USA, Dec, 2018 -- Dialpad, a cloud-native business communications platform, announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams.
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"Dialpad Support is a one-stop solution for modern support teams. Not only does it provide agents with the tools necessary to dramatically enhance customer experience, it does so without trapping growing businesses in the volatile rate structures typically offered by other service providers," said Dialpad Chief Executive Officer Craig Walker. "Dialpad Support also allows growing support teams to incorporate real-time artificial intelligence into their customer experience strategies, drive business growth, and unlock the voice of the customer all while saving an average of 25 to 50 percent on software costs."
"Since switching to Dialpad, we've noticed a major difference in our global support organization's productivity and efficiency. The intuitive user interface makes it easy for every member of our team, from our phone queue administrators to our call reps, to connect meaningfully with customers," said Olaf Doemer, director of global support at cloud-based digital experience company Acquia. "The reporting and analytics features have also been fundamental to understanding call volumes and opportunities for customer experience improvement. On top of that, fast deployment made it possible to get up and running without skipping a beat."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From Dialpad
Dialpad is one of the top pure-cloud communications solutions for business. Available on any device, Dialpad includes HD voice, HD video, group messaging, SMS, MMS, conferencing, and screen sharing. Dialpad for Salesforce® Lightning brings the most loved business phone system directly inside of your favorite CRM. Join 25,000 companies who have ditched their desk phones. Connect Everyone. Work Anywhere.
Published: Tuesday, December 11, 2018
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