San Francisco CA, USA, Feb 2023 - Dialpad, Inc., the industry Ai- Customer Intelligence Platform, today announced it has been named in the Gartner Peer Insights "Voice of the Customer for Contact Center as a Service" report, recognizing its overall experience, user interest, and adoption. "Voice of the Customer" synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, plays a crucial role in the enterprise software buying process as it focuses on the direct peer experience of implementing and operating a new solution.
Dialpad was named in the ‘Strong Performer’ category, which recognizes strong user ratings for Overall Experience. Dialpad received the most reviews overall of the recognized vendors, with 87% of reviewers providing their "willingness to recommend" Dialpad Ai Contact Center solution.
"We’re extremely proud to be recognized as a Performer in the Gartner Peer Insights ‘Voice of the Customer for Contact Center as a Service’ report," said Craig Walker, Founder and CEO of Dialpad. "As customer experiences continue to fuel today’s successful businesses, Dialpad continues to strengthen its position and market share as an enterprise-grade industry in delivering instrumental artificial intelligence and necessary insights for improved employee and customer experiences."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Dialpad:
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Published: Thursday, February 16, 2023
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