San Francisco CA, USA, Feb 2023 - Dialpad, Inc., the industry Ai- Customer Intelligence Platform, today announced it has been named in the Gartner Peer Insights "Voice of the Customer for Contact Center as a Service" report, recognizing its overall experience, user interest, and adoption. "Voice of the Customer" synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, plays a crucial role in the enterprise software buying process as it focuses on the direct peer experience of implementing and operating a new solution.
Dialpad was named in the ‘Strong Performer’ category, which recognizes strong user ratings for Overall Experience. Dialpad received the most reviews overall of the recognized vendors, with 87% of reviewers providing their "willingness to recommend" Dialpad Ai Contact Center solution.
"We’re extremely proud to be recognized as a Performer in the Gartner Peer Insights ‘Voice of the Customer for Contact Center as a Service’ report," said Craig Walker, Founder and CEO of Dialpad. "As customer experiences continue to fuel today’s successful businesses, Dialpad continues to strengthen its position and market share as an enterprise-grade industry in delivering instrumental artificial intelligence and necessary insights for improved employee and customer experiences."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Dialpad:
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Published: Thursday, February 16, 2023
2.) | Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
3.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
7.) | WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall