San Francisco, CA, USA, Jan 11, 2021 -- Dialpad, Inc., a cloud communications platform for AI-powered calling, conferencing and contact centers, announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. With an increasingly remote workforce, companies are investing in cloud-based communications platforms, such as Dialpad, for simple deployment, seamless scaling and continuous uptime.
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"In an era when every business will need to rely on modern business communications tools like Dialpad, uptime and availability of those tools is a key consideration," said Craig Walker, CEO and founder of Dialpad. "With our unique "Split Cloud Architecture", 24/7 around-the-world network operations center (NOC), combined with physical ownership of our media infrastructure and local carrier partnerships, we are in a unique position to provide world-class availability and quality that none of our competitors can match."
"This is great news for Dialpad customers," said Sebastian Anthony Corriere, KMP NPS Chief Contact Center and CX Strategist, VesuvITas. "We know the company is dedicated to building the most reliable platform for customers. Now, Enterprise companies who sign up for the 100% uptime SLA will gain peace of mind that they are using consistently dependable UCaaS and CCaaS solutions, and will always be able to deliver a great customer experience for their clients."
Posted by Veronica Silva Cusi, news correspondent
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Published: Tuesday, January 12, 2021
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