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News : Dialpad Strengthens Its European Market Expansion With Workair Partnership

#contactcenterworld, @dialpadHQ

San Francisco, CA, USA, Oct 26, 2021 -- Dialpad Inc., a provider in AI-powered communication and collaboration, announced its partnership with Workair, a provider of business phone systems and contact center solutions in Ireland. The Dialpad-Workair partnership will empower Workair to match rising demand for cloud communications solutions with Dialpad(R), a platform for a truly unified Communications as a Service (TrueCaaS™) experience. 

"Workair has a history of bringing the latest business phone and contact center products to Ireland. The addition of Dialpad strengthens our product portfolio with a cutting-edge cloud provider trusted by some of the most innovative companies including Uber, Stripe and WeWork," said Stephen Mackarel, Managing Director, Workair. "Dialpad is an AI-powered cloud communications platform that covers a full range of modern business communications needs including voice, messaging, meetings, video conferencing and contact center which enables employees to collaborate securely from anywhere across any device, in a single platform. We are delighted to welcome Dialpad to Workair and to Ireland."


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"We are very excited about this partnership with Workair and look forward to bringing Dialpad’s disruptive cloud communications platform to more companies in the Irish market," said Mike Kane, Senior Vice President, Channel Sales, Dialpad. "As Dialpad rapidly expands in the EMEA market, partnering with Workair will propel us forward and build on our momentum to exceed growth expectations."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Make It Easier To Complain

Read today's tip or listen to it on podcast.

Published: Tuesday, October 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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