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News : Dialpad Transforms Work with ‘Ai-Powered Customer Intelligence’ Category

#contactcenterworld, @dialpadHQ

San Francisco, CA, USA, Dec 6, 2022 -- Dialpad, Inc. announced its new Ai-Powered Customer Intelligence Platform™, bringing together contact center, sales, voice, meetings and messaging with integrated real-time Ai capabilities to analyze conversations, automate workflows and deliver predictive insights that enable value-driven action. Built to unify customer service, sales communication and employee collaboration, Dialpad’s new platform is the culmination of years of Ai-related research and development in speech recognition and natural language processing, coupled with technological acquisitions in semantic search and digital contact center solutions. Customer demand drives Dialpad’s continued growth and the creation of this new category that unifies contact center services with communications to harness the benefits of Ai together with cloud for instant deployment, infinite scale, and ultimate flexibility.

Legacy business communications platforms and contact centers were designed for a workplace that no longer exists – and limit business potential. Today’s hybrid workplace and the workplace of the future rely on AI. In fact, 92% of large companies reported achieving returns on their Ai investments in 2022 – an increase from 48% in 2017 (New Vantage Partners). 

"Every company is looking for new ways to engage with customers for faster sales cycles, easier expansions, and higher retention to adapt amid today’s economic uncertainty and the hybrid working world – and old software and tools founded on legacy systems aren’t built to provide the insights companies need," said Craig Walker, CEO and Founder of Dialpad. "Dialpad’s Ai-Powered Customer Intelligence Platform is industry defining and will lead businesses of all sizes into the future, helping customers unlock tremendous advances in collaboration, productivity, customer satisfaction, and revenue for long-term growth."

"Managing a workday in different interfaces and toggling between various windows and tabs adds unnecessary complexity and frustration for users and slows them down," said Brian Peterson, Chief Technology Officer and Co-founder of Dialpad. "With Dialpad, employees can support customers and collaborate with colleagues all in one, Ai-Powered workspace, simplifying their day-to-day."

#contactcenterworld, @dialpadHQ

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Wednesday, December 7, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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