San Francisco, CA, USA, Jan 11, 2022 -- Dialpad, Inc., a provider in AI-powered communication and collaboration, announced the appointment of Prashanti Aduma as the company’s first Chief Information Officer (CIO). With more than 20 years of demonstrated leadership and project management experience at high-growth startups and enterprises, Aduma will play a significant role in advancing the core business systems, data, and security framework in concert with Dialpad’s growth and global scale.
Aduma is a transformative leader who brings deep experience in building IT organizations and driving global strategic initiatives to enable technologies. Aduma joins Dialpad from Salesforce where she served as Senior Director of Enterprise Services. Prior to Salesforce’s acquisition of Vlocity, Aduma served as Vice President of Business Applications at Vlocity and was responsible for the full suite of front and back-office business applications. Aduma has also held leadership positions at Rodan + Fields, SunPower, and VMware where she led the rollout of major IT and engineering initiatives.
"Work as we know it has been forever changed, driving the need for better methods to connect and collaborate. In order to succeed in this new world, businesses need cloud-first, customer-first solutions that can accommodate all forms of communication. As the only truly unified AI-powered enterprise cloud collaboration platform, Dialpad is uniquely positioned to fill this need," said Craig Walker, CEO, Dialpad. "I could not be more thrilled to welcome Prashanti Aduma to the Dialpad executive team as we prepare for a tremendous year ahead. She is an insightful leader with a focus on building strong teams and trusted partnerships throughout the organization and with the external community. We have a huge opportunity in front of us and believe when the right people come together — anything is possible."
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
As CIO, Aduma will play a critical role in ensuring the company is well-positioned through its global expansion. Aduma will lead the business technology group which focuses on digital transformation, establishing industry standards and securing end-to-end business processes through technology roadmaps, data-driven analytics, automations, security, mergers and acquisitions. In her role, Aduma will focus on creating an integrated operating model providing A+ customer service across all business functions. Beyond her technical acumen and work experience, Aduma is passionate about mentorship, promoting empathetic leadership, and encouraging youth in STEM education.
"Dialpad has the only AI-powered cloud communications and collaboration platform that spans all modes of contact center, unified communications, distributed meetings, and text and team messaging. I could not be more excited to become a member of the amazing team at this important vector point for the company," said Prashanti Aduma, Dialpad CIO. "This is the perfect time to embark on the digital transformation journey as we scale globally and get the company ready for the public markets."
Posted by Veronica Silva Cusi, news correspondent
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Published: Thursday, January 13, 2022