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News : Dialpad’s Mike Kane Honored as a CRN Channel Chief for the Second Year in a Row

#contactcenterworld, @dialpadHQ, @crn

San Francisco, CA, USA, Feb 2023 - Dialpad, Inc., an Ai-Powered Customer Intelligence Platform, announced that CRN(R), a brand of The Channel Company, has recognized Mike Kane, SVP of Global Partner Sales, on its 2023 Channel Chiefs list. The editorial staff selected honorees based on their record of business innovation and dedication to the partner community. This list celebrates the IT channel executives who work to advance the channel agenda and deliver successful channel partner programs and strategies.

"Mike is a key player in the success of Dialpad and the channel program," said Craig Walker, CEO and founder of Dialpad. "From the start, Mike hit the ground running and has led the charge in building our channel program to what it is now, including recruiting top-talent. We know he’ll continue to support Dialpad in its next phase of growth."

The 2023 Channel Chiefs have helped their solution provider partners and customers navigate an increasingly complex landscape of interconnected challenges and shifting industry dynamics. With the strategies, programs, and partnerships of these Channel Chiefs in place, the solution provider community has continued to thrive.

"It’s an honor to be recognized on CRN’s Channel Chiefs list for the second year in a row," said Mike Kane, SVP of Global Partner Sales. "I take tremendous pride in the growth I help facilitate within Dialpad and the channel program itself. I look forward to seeing what 2023 brings for the company as we continue to focus on investing in the expansion of our contact centers and doubling down on AI."

"Once again, this year’s list gives well-deserved recognition to the IT Channel Chiefs who are dedicated to driving the channel agenda and advocating for the development of strong channel partnerships," said Blaine Raddon, CEO of The Channel Company. "Under their exceptional leadership, influence, and innovation, the IT channel vendor community continues to deliver solutions and services that meet the rapidly evolving needs of their solution provider partners and their customers."

#contactcenterworld, @dialpadHQ, @crn

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com/


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, February 7, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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