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News : Dialpad’s Mike Kane Honored as a CRN Channel Chief for the Second Year in a Row

#contactcenterworld, @dialpadHQ, @crn

San Francisco, CA, USA, Feb 2023 - Dialpad, Inc., an Ai-Powered Customer Intelligence Platform, announced that CRN(R), a brand of The Channel Company, has recognized Mike Kane, SVP of Global Partner Sales, on its 2023 Channel Chiefs list. The editorial staff selected honorees based on their record of business innovation and dedication to the partner community. This list celebrates the IT channel executives who work to advance the channel agenda and deliver successful channel partner programs and strategies.

"Mike is a key player in the success of Dialpad and the channel program," said Craig Walker, CEO and founder of Dialpad. "From the start, Mike hit the ground running and has led the charge in building our channel program to what it is now, including recruiting top-talent. We know he’ll continue to support Dialpad in its next phase of growth."

The 2023 Channel Chiefs have helped their solution provider partners and customers navigate an increasingly complex landscape of interconnected challenges and shifting industry dynamics. With the strategies, programs, and partnerships of these Channel Chiefs in place, the solution provider community has continued to thrive.

"It’s an honor to be recognized on CRN’s Channel Chiefs list for the second year in a row," said Mike Kane, SVP of Global Partner Sales. "I take tremendous pride in the growth I help facilitate within Dialpad and the channel program itself. I look forward to seeing what 2023 brings for the company as we continue to focus on investing in the expansion of our contact centers and doubling down on AI."

"Once again, this year’s list gives well-deserved recognition to the IT Channel Chiefs who are dedicated to driving the channel agenda and advocating for the development of strong channel partnerships," said Blaine Raddon, CEO of The Channel Company. "Under their exceptional leadership, influence, and innovation, the IT channel vendor community continues to deliver solutions and services that meet the rapidly evolving needs of their solution provider partners and their customers."

#contactcenterworld, @dialpadHQ, @crn

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com/


About Dialpad:
Company LogoDialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
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Today's Tip of the Day - CRM - Start With The Customer

Read today's tip or listen to it on podcast.

Published: Tuesday, February 7, 2023

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2024 Buyers Guide Contact Center Assessments

 
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CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

𝗔𝗚𝗘𝗡𝗧 𝗥𝗘𝗧𝗘𝗡𝗧𝗜𝗢𝗡 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
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Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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