News : DIB Selects Genesys Business Edition
Lahore, Pakistan Aug 28, 2014 -- Genesys, a provider of customer experience and contact center solutions, announced that DIB Bank has chosen Genesys Business Edition to transform its customer experience and gain a competitive edge in the financial industry marketplace.
With consideration and market research, DIB Pakistan awarded the project to Contact Center’s, C Square Consulting.
The Genesys Customer Experience Platform ensures that the experience enterprises deliver aligns with the expectations of their customer and is appropriate for their unique customer journey.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About DIB Pakistan:
Dubai Islamic Bank Pakistan Limited is a bank based in Pakistan which is one of the leading banks specialising in Islamic banking. The bank commenced operations in 2006.
Published: Friday, August 29, 2014
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