News : DIB Selects Genesys Business Edition
Lahore, Pakistan Aug 28, 2014 -- Genesys, a provider of customer experience and contact center solutions, announced that DIB Bank has chosen Genesys Business Edition to transform its customer experience and gain a competitive edge in the financial industry marketplace.
With consideration and market research, DIB Pakistan awarded the project to Contact Center’s, C Square Consulting.
The Genesys Customer Experience Platform ensures that the experience enterprises deliver aligns with the expectations of their customer and is appropriate for their unique customer journey.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
About DIB Pakistan:
Dubai Islamic Bank Pakistan Limited is a bank based in Pakistan which is one of the leading banks specialising in Islamic banking. The bank commenced operations in 2006.
Published: Friday, August 29, 2014