#contactcenterworld, @daktela, @DIDWW
Dublin, Ireland, Oct, 2021 -- To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers VoIP communication and SIP trunking services for businesses and telecom carriers all over the world.
As part of this cooperation, Daktela will benefit from DIDWW's virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories.
In addition, Daktela will also utilize DIDWW's fully compliant global two-way voice and SMS services and their outbound SIP trunking solution. This will enable Daktela to enhance the quality of its contact center services and offer extended reach for its enterprise customers.
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"DIDWW is a great partner for us because they offer telecommunication services in 80 countries and have a powerful online portal for configuring and ordering services. Their voice services are of high quality and, in addition, their customer support is professional and reliable. We also appreciate their customer-oriented approach," specified David Hájek, Founder & Head of Global Expansion at Daktela.
Laura Pakamaniene, the Business Development Manager at DIDWW, added, "We are looking forward to a long-term partnership with Daktela, a leading cloud communications software vendor. We are excited that our solutions can improve the service quality and generate value for the ever-evolving contact center industry."
Posted by Veronica Silva Cusi, news correspondent
About Daktela Group:
Daktela Group was founded in 2005. Last year, despite the coronavirus pandemic, it experienced rapid growth. The total consolidated turnover increased to almost EUR 7 million and its EBITDA exceeded EUR 1.9 million. Daktela provides services to more than 850 customers across Europe, including leading e-commerce players. Daktela also provides its services via its partner network throughout Europe.
Published: Thursday, October 7, 2021
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