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News : Diebold's Self-Service Solutions Implemented in The Family Credit Union
North Canton, Ohio, June 10, 2014 -- Members of The Family Credit Union (TFCU) may be surprised to find no traditional tellers at the credit union's new "smart branch" in Davenport, Iowa. Instead, they're finding a variety of self-service solutions from Diebold, Incorporated (NYSE: DBD) that are placing them in charge of their branch visits. Combined with support from member representatives inside the branch for complex needs, these solutions deliver comprehensive services to members – all from a tellerless branch.
At its smart branch, TFCU members conduct the majority of transactions on two deposit automation-enabled Opteva(R) automated teller machines (ATMs) – one in-branch terminal and one exterior drive-up terminal. The interior ATM also features Diebold's Concierge Video Services™ solution, which allows members to connect with TFCU representatives via video directly from the terminal.
"We've placed members in control of their own banking experiences, and they're embracing the opportunity," said Kris Lundquist, vice president marketing, TFCU. "Members can manage most everything themselves at the ATM, contact a remote representative for assistance right from the ATM or engage with our in-branch representatives."
The branch's two deposit automation-enabled ATMs allow members to make rapid self-service deposits via an intuitive interface. The ATMs also support withdrawals, balance inquiries, transfers and other transactions. Extending more advanced services to members, the interior Opteva 720 ATM enables members to initiate video calls to TFCU's member call center from the ATM.
"TFCU values the on-demand nature of our Concierge Video Services solution, as most members don't require additional assistance," said Mychal D. Kempt, vice president, North America operations, Diebold. "Members choose when they want to speak with a representative via video. The rest of the time, the terminal serves its primary purpose as an advanced, full-function ATM."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
ATM and Security
Published: Wednesday, June 11, 2014