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News : Digicel Selects Mobilethink to Improve Customer Experience
Crawley, England, Feb 17, 2015 -- Spirent Communications’ mobile device intelligence business unit, Mobilethink, announced that communications and entertainment provider, Digicel, has selected its Device Guides solution to improve service and value propositions. The solution has been deployed in call centers, select retail stores and online to help customers resolve the most common mobile device support issues, increase uptake of more services and improve customer satisfaction with their phones and tablets.
"With our commitment to delivering best value, best network and best service to customers across the globe, we are constantly implementing new ways to improve our customer satisfaction; the Mobilethink Device Guides will contribute to this," said Kerri-Ann Mitchell, head of market programs at Digicel Group. "The solution is intuitive and easy to understand and we believe it can help to maximize the potential of our device base."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Human Factor
About Digicel Group:
Digicel Jamiaca is a telecommunication Company over the past 10 years across the caribbean.
Published: Friday, February 20, 2015