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News : Digital Defense Announces New Partner Program for Managed Service Providers

#contactcenterworld, @digital_defense, @mrb_pr

San Antonio, Texas  August 4, 2020 -- Digital Defense, Inc., a provider in vulnerability and threat management solutions, announced a new Managed Service Provider (MSP) partner program that empowers partners to raise their brand profile, service offerings and proof of value to their clients in the new economics of cloud and on-premises security solutions.

By 2026, 77% of cybersecurity spending is expected to be for externally managed security services.* The Digital Defense MSP Partner Program, along with Digital Defense’s cloud-native SaaS platform, Frontline.Cloud, supports the growing trend of clients procuring Security-as-a-Service from MSPs and creates actionable opportunity for MSP, MSSP (managed security service providers) and MDR (managed detection and response) partners to capture their piece of this rapidly growing market.

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"MSPs need a strategic partner who truly understands their business – a partner that anticipates market transitions and provides them with actionable plays that create new opportunities to monetize security services and enable them to capture growth," said Bob Layton, chief revenue officer of Digital Defense. "This year has drastically reshaped how clients do business. Digital Defense is raising the operational maturity level of our partners to meet new market dynamics and deliver clear proof of value to their clients."

Proof of value is essential for MSPs who are under increasing pressure to prove their worth as clients reevaluate spending and adjust to new business models. "Most businesses are reevaluating what they pay for and why they pay for it with renewed vigor," said Joe LeBlanc, VP of channel sales of Digital Defense. "MSPs must be able to clearly and easily demonstrate the tremendous value they provide to each and every client relationship. Our solutions are created with that in mind."

"With the average cost of a data breach at $8M and the unrelenting onslaught of attacks, ongoing vulnerability management is a key component of a robust security program," said Paul Caiazzo, SVP of security and compliance at Avertium, a managed security and consulting provider. "The partnership with Digital Defense enables the Avertium Cybersecurity Centers of Excellence to deliver vulnerability management as a service efficiently and effectively as part of our extended detection and response service offering."

#contactcenterworld, @digital_defense, @mrb_pr


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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Wednesday, August 5, 2020

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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