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News : Digital Defense Earns 5-Star Rating in the 2020 CRN® Partner Program Guide

#contactcenterworld, @digital_defense, @crn

San Antonio, TX, March, 2020 -- Digital Defense, Inc. announced that it has received a 5-Star rating from CRN(R), a brand of The Channel Company, in its 2020 Partner Program Guide. This annual guide is the listing of the most rewarding partner programs from technology companies that provide products and services through the IT channel. The 5-Star rating is awarded to an elite group of companies that offer solution providers the best of the best in their partner programs.

"A true multi-tenant platform is critical to the success of MSPs and MSSPs, however, many face frustrations with vulnerability and threat management solutions that are not built in a fashion that facilitates the efficient management of multiple clients," said Bob Layton, of Digital Defense, Inc. "Frontline.Cloud is a true multi-tenant platform with features that streamline rapid provisioning, management, isolation and proof of value reporting, all essential to the success of our managed service partner ecosystem."

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"With the speed and complexity of technology today, solution providers need partners that can keep pace and support their growing business," said Bob Skelley, CEO of The Channel Company. "CRN’s Partner Program Guide features insight into the strengths and benefits of each company’s program to identify those that truly support and drive positive change within the IT channel."

The Channel Company’s research team analyzed each vendor’s partner program to determine the 2020 5-Star ratings. Each was scored based on several factors, including investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.

#contactcenterworld, @digital_defense, @crn


Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Wednesday, April 1, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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