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News : Digital Defense, Inc. Named to Cybersecurity Ventures List of Hottest 150 Companies

#contactcenterworld, @digital_defense

Digital Defense, Inc. announced that it has been named to The Hot 150 Cybersecurity Companies To Watch In 2020 by Cybersecurity Ventures. 

Cybercrime is expected to cost the world $6 trillion annually by 2021 – up from $3 trillion in 2015. The Hot 150 highlights the most innovative cybersecurity companies in this market. The list consists of pure-play companies focused exclusively or primarily on cybersecurity.

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"Cybersecurity is as much about people as it is about technology. Foul play and cybercrime are being committed by humans," said Steve Morgan, founder of Cybersecurity Ventures and Editor-in-Chief at Cybercrime Magazine. "Digital Defense is much more than a technology developer. At the RSA Conference we learned that the company is once again doubling down on its commitment to being a community organizer and supporter, and rallying its team and partners to their call of duty during a very uncertain time."

The Hot 150 inclusion criteria is based exclusively on merit. The selection criteria included was determined based on numerous parameters including: problems solved, founder and management pedigree, company growth, customer base/notable implementations, media coverage, channel programs as well as feedback from CISOs, key decision makers, IT security evaluators, VARs, systems integrators, consultants.

"We are very proud to be included on this list among many notable industry leaders and one of only four Texas-based cybersecurity vendors. Humbled by this recognition, we thank security blue teamers around the globe who depend on our platforms, service, and support to protect information assets from cybercriminals," said Larry Hurtado, president and CEO of Digital Defense, Inc. "The fact that we are one of the most tenured organizations on the list and have built this company organically based on our technology and industry talent says a great deal about our people, accomplishments and capabilities."

#contactcenterworld, @digital_defense


Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Thursday, March 19, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

5.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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