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News : Digital Defense, Inc. Receives 2020 HIRE Vets Platinum Medallion Award from U.S. Department of Labor

#contactcenterworld, @digital_defense

San Antonio, Texas  November 19, 2020 -- U.S. Secretary of Labor Eugene Scalia recently recognized Digital Defense, Inc., a provider in vulnerability management and threat assessment solutions, as one of 675 recipients of the 2020 HIRE Vets Medallion Award during an award ceremony at the U.S. Department of Labor on November 10, 2020. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire and retain veterans. This is the second year in a row that Digital Defense was awarded a Platinum Medallion Award for its veteran hiring and retention practices.

Digital Defense continuously builds awareness and mines the local San Antonio area for candidates that have separated, are separating or continue serving in a National Guard or Reserve role within the military. Several veterans within the company personally mentor these individuals, helping them navigate unfamiliar areas such as healthcare, 401K participation, etc. Interns and direct hires work within the security operations, management information systems, engineering or technology departments within Digital Defense, learning key skills required to work within the civilian information technology and cybersecurity sectors.

Digital Defense encourages all employees (veterans and non-veterans alike) to advance their education and improve their work skills. The company reimburses employees for the cost of their tuition, fees and books for educational courses and professional certifications related to their job.

"Leaving active duty within the Air Force was a difficult decision to make, but Digital Defense valued the skills I acquired in the military and continuously invests in me with extensive mentoring and hands-on training," said Kris Trumble, a product manager with Digital Defense who is currently serving a six month tour on active duty as a cyber operations officer with the Texas Air National Guard (TXANG). "From day one, Digital Defense has shown a high level of commitment to my career growth, even while I continue serving in the TXANG. To date, they have supported me through two six-month mobilizations, as well as during hurricane and Texas ransomware response efforts. I know our clients are in good hands, because of how committed Digital Defense is to their employees, especially those who continue to serve."

Digital Defense joins 674 other companies from 49 states, plus the District of Columbia, who showed a commitment to hiring veterans while also ensuring that they have a long-term career and growth plan that takes advantage of the diverse skills they acquired through their military service.

"We are honored and proud to once again be recognized by the U.S. Department of Labor as a HIRE Vets Platinum Medallion Award recipient for our ongoing commitment and dedication to recruiting, employing and retaining our nation’s veterans in meaningful cybersecurity careers," said Mark Bell, Air Force veteran and EVP of operations at Digital Defense, Inc. "Through our program, we help individuals make the sometimes-difficult transition from military to civilian life, while making sure they succeed in their new role within the civilian workforce through mentorship, internal and external training and providing ongoing opportunities for growth and increased responsibility."

The HIRE Vets Medallion Award is based on a number of criteria, ranging from veteran hiring and retention to providing veteran-specific resources, leadership programming, dedicated human resources and compensation and tuition assistance programs – with requirements varying for large, medium and small employers.

#contactcenterworld, @digital_defense


Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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