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News : Digital Defense, Inc. Receives 2020 HIRE Vets Platinum Medallion Award from U.S. Department of Labor

#contactcenterworld, @digital_defense

San Antonio, Texas  November 19, 2020 -- U.S. Secretary of Labor Eugene Scalia recently recognized Digital Defense, Inc., a provider in vulnerability management and threat assessment solutions, as one of 675 recipients of the 2020 HIRE Vets Medallion Award during an award ceremony at the U.S. Department of Labor on November 10, 2020. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire and retain veterans. This is the second year in a row that Digital Defense was awarded a Platinum Medallion Award for its veteran hiring and retention practices.

Digital Defense continuously builds awareness and mines the local San Antonio area for candidates that have separated, are separating or continue serving in a National Guard or Reserve role within the military. Several veterans within the company personally mentor these individuals, helping them navigate unfamiliar areas such as healthcare, 401K participation, etc. Interns and direct hires work within the security operations, management information systems, engineering or technology departments within Digital Defense, learning key skills required to work within the civilian information technology and cybersecurity sectors.

Digital Defense encourages all employees (veterans and non-veterans alike) to advance their education and improve their work skills. The company reimburses employees for the cost of their tuition, fees and books for educational courses and professional certifications related to their job.

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"Leaving active duty within the Air Force was a difficult decision to make, but Digital Defense valued the skills I acquired in the military and continuously invests in me with extensive mentoring and hands-on training," said Kris Trumble, a product manager with Digital Defense who is currently serving a six month tour on active duty as a cyber operations officer with the Texas Air National Guard (TXANG). "From day one, Digital Defense has shown a high level of commitment to my career growth, even while I continue serving in the TXANG. To date, they have supported me through two six-month mobilizations, as well as during hurricane and Texas ransomware response efforts. I know our clients are in good hands, because of how committed Digital Defense is to their employees, especially those who continue to serve."

Digital Defense joins 674 other companies from 49 states, plus the District of Columbia, who showed a commitment to hiring veterans while also ensuring that they have a long-term career and growth plan that takes advantage of the diverse skills they acquired through their military service.

"We are honored and proud to once again be recognized by the U.S. Department of Labor as a HIRE Vets Platinum Medallion Award recipient for our ongoing commitment and dedication to recruiting, employing and retaining our nation’s veterans in meaningful cybersecurity careers," said Mark Bell, Air Force veteran and EVP of operations at Digital Defense, Inc. "Through our program, we help individuals make the sometimes-difficult transition from military to civilian life, while making sure they succeed in their new role within the civilian workforce through mentorship, internal and external training and providing ongoing opportunities for growth and increased responsibility."

The HIRE Vets Medallion Award is based on a number of criteria, ranging from veteran hiring and retention to providing veteran-specific resources, leadership programming, dedicated human resources and compensation and tuition assistance programs – with requirements varying for large, medium and small employers.

#contactcenterworld, @digital_defense


Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Friday, November 20, 2020

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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