San Antonio January 27, 2021 -- Digital Defense, Inc., a provider in vulnerability management and threat assessment solutions, announced the integration of its Frontline Vulnerability Manager™ (Frontline VM™) proprietary scanning technology, part of its Frontline.Cloud™ cloud-native software as a service (SaaS) platform, with the LogRhythm NextGen SIEM Platform. The combined solution improves threat detection and response through risk-based prioritization and remediation that can be leveraged by any size organization or as part of a comprehensive managed services offering for managed security providers (MSPs) and managed service security providers (MSSPs).
"The Digital Defense Frontline VM integration with the LogRhythm Platform will provide users with a powerful on-demand vulnerability management and threat assessment solution that adds real-time risk and threat posture, helping security teams identify vulnerable systems and prioritize response for faster detection and neutralization of cyber threats," said Sanjay Raja, vice president of strategy and technical marketing at Digital Defense.
As security information and event management (SIEM) becomes the basis for security operations center (SOC) platforms, integrating vulnerability management and risk posture information helps security teams understand which systems are most severely impacted by threats and provide needed context for security teams to remediate systems. As a member of the LogRhythm Technology Alliance Partner (TAP) Program, Digital Defense enables clients, MSPs and MSSPs to leverage vulnerability and threat assessment data from Frontline.Cloud that is ingested and correlated by the LogRhythm Platform to assess the risk posture of systems and leverage that data to prioritize threat investigations and remediation efforts.
"The technology integration with Digital Defense allows us to offer our joint customers a more complete security solution and greater protection across the full threat lifecycle," said James Carder, CSO and VP of Labs, LogRhythm. "It will improve both security teams’ overall threat detection and response capabilities, as well as MSPs’ and MSSPs’ delivery of effective managed detection and response programs."
The Frontline.Cloud and LogRhythm integration is currently in use by Avertium, a managed security and consulting provider that delivers digital solutions, including extended detection and response (XDR).
"The bedrock of Avertium’s approach to XDR is rigorous execution orchestrated through tightly integrating the core technologies a modern security operations center thrives on," said Paul Caiazzo, SVP of security and compliance at Avertium. "The collaboration between Digital Defense and LogRhythm is a force multiplier that widens visibility, expands scale and accelerates our mission to protect Avertium’s customers worldwide."
Published: Thursday, January 28, 2021
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)