News : Digital Drive Helps Ease the Caseload for Legal Aid Queensland
Queensland, Australia, Aug 19, 2016 -- A drive towards digitisation is well underway at Legal Aid Queensland, the Statutory Authority. It plays a role in providing legal assistance to financially disadvantaged Queenslanders.
An EzeScan scanning/capture solution fully integrated with HPE Records Manager 8.1 now supports the Authority’s 3 Brisbane CBD and 13 regional offices, from Cairns to Southport and Mt Isa in the west of the state.
The provision of legal advice and representation activities remains, by necessity, document intensive. The scanning solution has dealt with many of the headaches that arise from the paper-based records.
In addition, finalised matters are archived and stored off-site which causes the typical frustration when staff are trying to track down documents and the paperwork has been filed away.
The cost and space requirements to store these huge volumes of paper, plus the potential to retrieve documents more efficiently, caused Legal Aid Queensland to look into imaging in 2010 while introducing an eDRMS which went live in 2012.
The majority of digitisation activity occurs in the Herschel Street, Brisbane office where the Recordkeeping Services team is based. Staff in regional offices are also able to scan hard copy source records using local MFDs configured with dedicated ‘job buttons’ which either partially or fully automate the digitisation process on a ‘document type’ basis. Both administrative and core business processes are being improved through digitisation which is used to automatically capture selected emails and invoices, reduce manual data entry and automatically create registers.
Legal Aid Queensland is currently working towards certification for the early destruction of hard copy/source records while ensuring regulatory compliance for documents that may be required to be produced in Court.
Future projects LAQ may consider include deployment of EzeScan’s Remote Indexing WebApp designed to provide intelligent decentralised indexing for documents captured at MFDs. This will provide self-registration capabilities to all staff from any location ensuring scanned documents are automatically named and filed correctly into HPE RM.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
More Editorial From Legal Aid Queensland
About Legal Aid Queensland:
Independent government funded body, providing legal assistance to economically and socially disadvantaged persons.
Published: Tuesday, August 23, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...