San Francisco CA, USA, March 25, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Digital Marketing Institute (DMI) selected Talkdesk as its contact center solutions provider. DMI is a provider in digital marketing professional learning and certification. The organization chose Talkdesk Enterprise Cloud Contact Center for its cloud scalability to support expansion, strong reputation for reliability and comprehensive integration with Salesforce.
DMI needed a flexible and scalable solution for its growing customer service and sales team distributed between offices in Ireland, the U.K., Australia and the United States.
"We are excited to be the customer service engine behind Digital Marketing Institute’s growing operations as it continues to build its reputation for outstanding customer experience," said Tiago Paiva, chief executive officer, Talkdesk. "Today’s forward-thinking enterprise organizations like DMI are making customer experience a competitive advantage and transforming their contact centers to keep pace with customer demand."
Integration with DMI’s existing Salesforce CRM database, without significant system reconfigurations and associated upgrade costs, was a key component in its selection of Talkdesk.
"DMI prioritizes how we can support our customers with a superior level of customer service as we deliver market-leading training and certification programs," said Ken Fitzpatrick, CEO Digital Marketing Institute. "The agility of Talkdesk’s cloud contact center allows DMI to remain ahead of our customers’ needs so we can keep our focus on our core business and empower professionals to obtain the skills, confidence and industry know-how to progress in their careers."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, March 27, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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