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News : Digital Transformation is Done

#contactcenterworld, @mrb_pr

Commerce, MI January 9, 2023 -- Nuspire, a managed security services provider (MSSP), announced the rollout of its 2023 cybersecurity predictions. Compiled from Nuspire’s senior leadership team, these forecasts go beyond standard prediction fare, and while some may be considered controversial, they’re designed to promote forward-thinking discussions throughout the industry.

Top predictions include:

 

  • Digital transformation is done. These days, companies can’t function without using digital technology in some way. The security industry has employed digital transformation to drive change, from application and mobile security to cloud security and security products. Digital transformation is old news, and if you haven’t adapted by now, it's too late.

 

 

  • Security leadership roles will increasingly be filled by unqualified individuals, creating a level of chaos never before seen in the security field. With (ISC)2 reporting a global cybersecurity talent shortage of 3.4 million workers, companies are scrambling to fill those roles, including openings for CISOs and other security leaders. The struggle to find professionals who not only understand the cybersecurity space, but also have a broader view and appreciation of the business, will cause a ripple effect of damage that will be felt for years to come.

 

 

  • National leaders will finally take steps related to a U.S. answer to GDPR. The increased national-level conversation surrounding personal data protection (ostensibly from the perspective of consumer transactions), coupled with the potential for a very public national or international corporate data breach or politically motivated attack will spur dramatic changes to policies, processes and controls for all IT/IS leaders in the U.S. The gravity of this will have an outsized effect on SMBs with constrained operating budgets.

 

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Wednesday, January 11, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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