News : DigitalGenius Launches its Human+AI Customer Service Application on the Salesforce AppExchange
San Francisco, CA, USA, Aug 11, 2016 -- DigitalGenius announced it has launched its Human+AI™ Customer Service Application on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. DigitalGenius brings a layer of practical artificial intelligence to customer service operations around the world. Its Human+AI™ approach enables companies to combine the best of human and machine intelligence to create outstanding customer experiences.
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"Unlike chatbots, which made a lot of noise despite significant limitations in the world of customer service, DigitalGenius is pioneering the Human+AI™ approach, which allows the machine to do what it does best, and empowering human agents with more time and resources to create genuine experiences for people, across multiple channels," said Mikhail Naumov, Chief Strategy Officer at DigitalGenius.
"Connected, smart customer service is a key foundation for success in today's modern business," said Mike Milburn, SVP & GM of Salesforce Service Cloud. "The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."
Posted by Veronica Silva Cusi, news correspondent
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DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human AI™ approach combines the best of human and machine intelligence enabling companies to live up to, and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center's existing software.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, August 15, 2016
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