News : Digitcom Canada Launches Their Cloud Contact Center Powered by Telax
Toronto, Ontario, Canada, Oct, 2017 -- "We're excited to offer our customers a proven cloud call center solution with a company that shares many of Digitcom’s values," says Jeff Wiener, President & CEO of Digitcom.
Jeff goes on to say, "Telax works by integrating directly into our network (unlike standard OTT solutions), we can deliver a robust contact center solution with superior voice quality, greater reliability, easier adoption, and faster more accurate resolve times. This new offering will allow us to continue our unwavering commitment to complete customer satisfaction."
"Telax is excited to bring our years of cloud contact center experience to the Digitcom network. With this unique in-network solution, Digitcom can deliver a cloud contact center with increased reliability, more accurate resolve times, and superior voice quality," says Larry Brown, Product Manager of Telax.
#contactcenterworld, @teamtelax, @digitcom
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Posted by Veronica Silva Cusi, news correspondent
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About Telax Hosted Call Center:
Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Tellabs, Johnson & Johnson, CI Investments, Best Buy, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people.
Digitcom Canada Inc. is a Canadian business phone systems and data networks distributor. Primarily serving the greater Toronto, Montreal, and Southern Ontario small and midsize enterprise (SME) markets, Digitcom provides sales and support for telecommunications systems. Digitcom also runs the technology and telecommunications blog, which provides news, insight, and analysis of current events in both the North American and worldwide telecommunications markets.
Published: Tuesday, October 24, 2017
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