News : Digitcom Canada Launches Their Cloud Contact Center Powered by Telax
Toronto, Ontario, Canada, Oct, 2017 -- "We're excited to offer our customers a proven cloud call center solution with a company that shares many of Digitcom’s values," says Jeff Wiener, President & CEO of Digitcom.
Jeff goes on to say, "Telax works by integrating directly into our network (unlike standard OTT solutions), we can deliver a robust contact center solution with superior voice quality, greater reliability, easier adoption, and faster more accurate resolve times. This new offering will allow us to continue our unwavering commitment to complete customer satisfaction."
"Telax is excited to bring our years of cloud contact center experience to the Digitcom network. With this unique in-network solution, Digitcom can deliver a cloud contact center with increased reliability, more accurate resolve times, and superior voice quality," says Larry Brown, Product Manager of Telax.
#contactcenterworld, @teamtelax, @digitcom
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Names
About Telax Hosted Call Center:
Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Tellabs, Johnson & Johnson, CI Investments, Best Buy, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people.
Digitcom Canada Inc. is a Canadian business phone systems and data networks distributor. Primarily serving the greater Toronto, Montreal, and Southern Ontario small and midsize enterprise (SME) markets, Digitcom provides sales and support for telecommunications systems. Digitcom also runs the technology and telecommunications blog, which provides news, insight, and analysis of current events in both the North American and worldwide telecommunications markets.
Published: Tuesday, October 24, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...