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News : Digium Signs Distribution Agreement with ScanSource

#contactcenterworld, @sangoma

Huntsville, AL, USA, April, 2018 -- Digium, Inc., the Asterisk(R) Company, announced that it has signed an agreement with ScanSource, a global provider of technology products and services. ScanSource provides a complete range of Unified Communications (UC) products and services across multiple vendor partners, providing pre-sale and design consultancy, as well as project implementation and post-installation support. The agreement allows ScanSource to expand its portfolio with Digium’s Switchvox UC business phone system, as well as Digium IP phones, gateways, and telephony cards to resellers in the US and Canada.

"Digium’s solutions are a valuable addition to our expanding portfolio of UC offerings," said Yvette McKenzie, vice president of merchandising, ScanSource Communications. "Their experience in delivering UC solutions for the small- and mid-market arena enables us to provide a broader set of high-quality solutions to resellers looking to meet their end-users’ needs in this space. With our collective knowledge and expertise, Digium and ScanSource can provide the solutions, support and services to help our resellers uncover new UC opportunities."

"We’re excited to work with ScanSource, a respected technology provider. ScanSource’s knowledge and expertise in the UC industry will be a great benefit to Digium’s existing reseller channel," said Gayle Magee, Director of Worldwide Distribution Sales at Digium. "This partnership also provides the ideal opportunity for traditional Telecom and IT resellers to converge their expertise and drive new revenue from selling Switchvox UC, Digium’s award-winning IP PBX."

#contactcenterworld, @sangoma

Posted by Veronica Silva Cusi, news correspondent
Source: Digium


About Sangoma:
Company LogoFounded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About ScanSource:
Company LogoFounded in 1992, ScanSource, Inc. is a value-added distributor of specialty technology products and services.
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Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Friday, April 20, 2018

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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