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News : Direct Interactions Selects inContact

#contactcenterworld, @inContact
Salt Lake City, UT, US, Jan. 29, 2015 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announces Direct Interactions will move its workforce and contact center model to the inContact cloud.

A provider in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

"Our distributed workforce requires a flexible contact center platform to support the inherent challenges with remote personnel," said Matt Storey, President at Direct Interactions. "We also sought a partner that shares our commitment to creating jobs for all Americans including people with disabilities and military families. inContact solutions enable us to employ virtually anyone, in any location, without the overhead of a running an enterprise solution in house."

2018 Top Ranking Performers Present:

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Direct Interactions chose first to implement inContact's core cloud solution, built on the multi-channel Automatic Call Distributor and Interactive Voice Response systems, that can easily be scaled up to meet the growing company's needs.

"We are always excited to welcome a new customer to the inContact cloud, but we are especially honored to have been chosen by Direct Interactions," noted Paul Jarman, CEO at inContact. "Their commitment to employing persons with disabilities, and to enabling their employees to work where they live, is a testament to their character as a company and a model for future contact centers."

#contactcenterworld, @inContact

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com

Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Related Editorial

  • EPIC Connections Joins NICE inContact DEVone Program
  • NICE inContact Empowers Companies in Europe to Provide Customer Experience with CXone
  • NICE inContact Brings Together NICE and inContact with CXone
  • NICE inContact CXone Transforms One-on-One Experiences with RiverStar Unified Agent Desktop
  • Carlson Rezidor Hotel Group Selects inContact Cloud Solutions
  • inContact Announces Third 2016 Release of Customer Interaction Cloud

More Editorial From NICE inContact

  • Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?
  • Consumers Want Fast Resolution with a Human Touch
  • NICE inContact Empowers Companies in Europe to Provide Customer Experience with CXone
  • NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
  • NICE inContact Named a Leader in Ovum Decision Matrix
  • NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report

About NICE inContact:
NICE inContact is a cloud contact center software. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.
         

About Direct Interactions:
Direct Interactions’ home-based agent model is a cost effective alternative to offshore and conventional call centers. Through the use of innovative and rewarding business practices we reduce the costs of operations and gain a competitive advantage for our clients.
 

Published: Monday, February 2, 2015

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