News : Direct Response Forms The Yonder Digital Group
March 2017 -- Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse. The Group leverages the acquired companies’ experience in customer experience delivery and technological innovation to service clients across a range of industries with its omni-channel, multi-modal service rooted in expert analysis of customer behaviour.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In a multi-channel world, where customer interactions take many interdependent routes across telephone, email, social media and instant messaging to just name a few, Yonder are committed to delivering a 24/7/365, omni-channel service.
Chris Robinson, Yonder Digital Group, comments: "With this rebrand we confirm our commitment to provide optimum client solutions, powered by an omni-channel single view of the customer allowing clients to fully understand the customer journey across channels that leads to real business results. With our combination of extensive delivery centre experience and new technology we are able to provide the right intelligence for clients to balance risk and experience leveraging cross-selling and up-selling opportunities and delivering rapid problem resolution. This also allows us to robustly measure and analyse performance and quality data across multiple touch points and maximise ROI on customer engagement for our customers."
Today's Tip of the Day - Train In Sensitivity
RealWire is an online press release distribution service with over 10 years of expertise and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire has been the UK’s leading innovator in press release distribution introducing a Social Media News Release option in 2007 and its patent pending targeting system, PRFilter, in 2010.
Published: Monday, March 20, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...