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News : Disaster Management Group Partners with DialAmerica to Provide Contact Tracing for COVID-19

#contactcenterworld, @dialamerica

Indiantown, FL, USA, April 20, 2020 -- South-Florida based Disaster Management Group – which in recent weeks has rolled out DMGtest for COVID-19 antibody testing and DMGapp for coronavirus appointment scheduling – is now launching a contact tracing program to help local and state governments track and prevent the spread of COVID-19.

"Contact tracing is the next step to stop the spread of coronavirus and understand who in our communities is infected. If we can ensure that individuals are traced, quarantined and treated, we can move forward with our state’s and our nation’s recovery," said Tom Rubio, DMG CEO. "Partnering the DMGtest with the contact tracing ability will give local and state government officials assurance that they are doing everything they can to keep families healthy and safe."

The new contact tracing offering will provide staffing to reach directly out to individuals who tested positive and then contact those the individual has been in contact with. This is especially important for areas where individuals do not have access to smart phones or high-speed internet to report their contact data to local health facilities.


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"We know that these types of calls require a level of empathy and an extreme attention to detail. With our extensive experience in the health care industry, DialAmerica is uniquely positioned to help DMG with their contact tracing initiative," said Christopher Conway, President of DialAmerica. "We look forward to helping contain the COVID-19 virus in any way we can and ultimately help the American people get back to a sense of normalcy."

Across the country and around the globe, reports confirm that testing a high volume of individuals is the best way to prevent further spread of COVID-19 among communities. Data on who has been exposed and who may have developed immunity to the virus can help determine when restrictive measures currently in place are no longer necessary.

DMGtest, a screening tool that reveals whether or not the body has been exposed to COVID-19 in just 15 minutes, was recently rolled out in Miami-Dade County. The 15-minute COVID-19 antibody test is a serological test that detects antibodies in the blood to determine if the body has been exposed to COVID-19, whether or not the candidate ever experienced symptoms.

The DMGtest received an FDA waiver after meeting accuracy guidelines and expects full FDA approval soon. These rapid antibody tests are more cost effective and the results are quicker than current COVID-19 diagnostic testing techniques, which detect the DNA of the virus in the body.

#contactcenterworld, @dialamerica

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About DialAmerica Marketing Inc:
Company LogoDialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every day. We are passionate about what we do Many of us started out working the phones and we love being on the front line. Every customer is different - it's something we've learned, respect, and thrive on. In today's market there is no room for error.
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Today's Tip of the Day - Choose Your Response Method Carefully

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Published: Tuesday, April 21, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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