News : Discovery Education Selects Talkdesk Contact Center Platform to Replace Avaya System
San Francisco, CA, USA, May 1, 2018 -- Talkdesk, an enterprise contact center platform, announced Discovery Education, a provider of digital content and professional development for K-12 classrooms worldwide, has selected Talkdesk to replace their legacy Avaya customer contact system.
Discovery Education chose Talkdesk's cloud-based contact center to support its partner success team based on the platform's intuitive user experience, functionality, and tight integrations with systems-of-record including Salesforce to ensure a unified customer support approach.
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"Discovery Education is dedicated to empowering educators with the tools and resources they need to create dynamic digital learning environments that support the success of all learners," said Megan Haller, Vice President of Inside Sales and Customer Success at Discovery Education. "The ability to rapidly respond to the needs of the educators we serve is paramount to us, and we are pleased to have Talkdesk support us in this effort."
"We are thrilled to welcome Discovery Education as a customer and are proud to have our platform play a role in supporting education programs and educators across the world," said Tiago Paiva, CEO of Talkdesk. "Talkdesk is experiencing strong market share growth and increasing demand from vertical market segments as companies transition away from on-premises legacy systems to a modern-day platform that provides the right mix of scalability, functionality and innovation."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, May 3, 2018
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