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News : DISH Selects ASAPP for its Customer Experience Performance (CXP) Platform

#contactcenterworld, @asapptech

Englewood, CO and New York, NY, USA, March 17, 2021 -- ASAPP, Inc., ane artificial intelligence research-driven company, announced a multi-year agreement with DISH Network (NASDAQ: DISH) that provides the ASAPP Customer Experience Performance (CXP) platform for a premium, differentiated service experience for DISH customers.

"Service, technology and value are core to DISH's mission," said Kathy Schneider, SVP, DISH Customer Experience Operations. "DISH is investing in ASAPP's sophisticated AI platform that will be the foundation of our digital customer experience and allow us to continue setting the standard in customer satisfaction, with unique advantages that AI native software offers."

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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"ASAPP is delighted to support DISH in its commitment to delivering an exceptional customer experience," said ASAPP founder and CEO Gustavo Sapoznik. "The ASAPP CXP Platform provides a transformative and value-creating service that scales to serve the omnichannel needs for DISH support and sales."

#contactcenterworld, @asapptech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About ASAPP:
Company LogoAI for enterprise call centers.
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Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Thursday, March 18, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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