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News : DISH Selects ASAPP for its Customer Experience Performance (CXP) Platform

#contactcenterworld, @asapptech

Englewood, CO and New York, NY, USA, March 17, 2021 -- ASAPP, Inc., ane artificial intelligence research-driven company, announced a multi-year agreement with DISH Network (NASDAQ: DISH) that provides the ASAPP Customer Experience Performance (CXP) platform for a premium, differentiated service experience for DISH customers.

"Service, technology and value are core to DISH's mission," said Kathy Schneider, SVP, DISH Customer Experience Operations. "DISH is investing in ASAPP's sophisticated AI platform that will be the foundation of our digital customer experience and allow us to continue setting the standard in customer satisfaction, with unique advantages that AI native software offers."

"ASAPP is delighted to support DISH in its commitment to delivering an exceptional customer experience," said ASAPP founder and CEO Gustavo Sapoznik. "The ASAPP CXP Platform provides a transformative and value-creating service that scales to serve the omnichannel needs for DISH support and sales."

#contactcenterworld, @asapptech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About ASAPP:
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Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Thursday, March 18, 2021

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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