News : Diyar, Silah Sign Contact Centre Services Tie-up
Manama, Bahrain, Oct 30, 2017 -- Diyar Al Muharraq, an urban developer in Bahrain, has signed a corporate agreement with Silah Gulf, a provider in customer management and contact centre services, for the provision of comprehensive call centre services.
The agreement was signed at Diyar Al Muharraq headquarters at the Bahrain World Trade Centre in Manama by Dr Maher Al Shaer, chief executive officer of Diyar Al Muharraq, and Ricardo Langwieder-Görner, chief executive officer of Silah Gulf.
As per the stipulations of the agreement, Silah Gulf will provide professional contact centre services to Diyar Al Muharraq, which will include handling of all incoming voice calls and live web chats, through the utilization of agents. In line with the terms of the contract, any Sales or Technical (TIO) enquiries and customer relationship activities will be undertaken by Silah Gulf on behalf of Diyar Al Muharraq.
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Dr Al Shaer said: "With its vast scale of operations, years of expertise, professional work ethics and its proven capability of servicing many of the largest corporations in their respective sectors, Silah Gulf is one of the most renowned and accomplished companies in the customer service industry."
"And with Diyar Al Muharraq envisioned to be the biggest, most complete mixed-use development in the Kingdom of Bahrain, in terms of its extensive size and scope and its substantial contribution to the economy of the Kingdom, both the companies stand to be of equal measure with regards to organizational structure, capability and ambition. Therefore, it is with immense pleasure that I announce the signing of this agreement to forge an alliance that will undoubtedly carry Diyar Al Muharraq further into the digital age, enhance customer experience and therefore propel us into greater success.
"With the assimilation of digital technology into almost every aspect of our daily lives, even the most ardent cynics tend to lean on its conveniences from time to time. And with the number of interactive software users and mobile technology consumers only increasing on an exponential basis, we decided that seeking professional services to manage, augment and therefore, stimulate customer relations was the most productive course of action.
"Our association with an organization of such prestige and illustrious acclaim exemplifies the degree of excellence that we inculcate in every aspect of our operations, and we look towards maintaining and building on that philosophy as we manifest our aspirations of architectural and societal grandeur," he added.
Posted by Veronica Silva Cusi, news correspondent
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Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
Published: Tuesday, October 31, 2017
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