News : DJB Gets Over 2.88 lakh Calls on Helpline '1916'
New Delhi, India, June 17, 2015 -- Delhi Jal Board said that it has received over 2.88 lakh calls on its toll-free helpline -- 1916 in the last nine months, which will help the board in allocating more funds and resources in areas facing water crisis.
According to DJB officials, the toll-free helpline was launched last September, has received 2,88,379 calls till June 14 this year. Out of these calls 1,06,127 were genuine complaints related to water issue.
Official claims maximum complaints were related to water tankers, followed by no water availability and short supply.
"We have made use of the Geographical Information System (GIS) to locate the areas with the maximum number of complaints. DJB will be able to allocate funds and human resources to the areas where they are needed the most," official said.
In addition, the GIS system has enabled the DJB to bring in suitable changes in its summer action plan, which identified vulnerable areas for water shortage, among others.
At present, DJB is conducting a quarterly review to see how many complaints are being escalated to the senior official level.
According to officials, through the receipt of complaints, DJB has been able to do a profiling of consumers, constituency-wise and ward-wise. Real-time monitoring of the complaints has been made possible by the 24X7 call centre.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The Consumer Redressal Management has been designed in a way that the complaints can be tracked at any time by the complainant.
To facilitate reception of complaints, DJB has further upgraded the call centre by increasing the number of operational telephone lines from 10 to 25.
By using the helpline number, the consumers can register any complaint concerning water, wastewater and billing-related issues through the available platform.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information Gathering Saves Your Company …
More Editorial From Delhi Jal Board
About Delhi Jal Board:
Delhi Jal Board (DJB) was constituted on 30 March 1998 to discharge the functions of water supply, sewerage and sewage disposal and drainage within the National Capital Territory of Delhi.
Published: Thursday, June 18, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 18 years. More than 5.500 service professionals at 16 locati...