Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : DMI Awarded Governor's Citation for Outstanding Service and Support for the State of Maryland

#contactcenterworld

Bethesda, MD, USA, Aug, 2022 -- DMI, a global digital transformation services company, announced that the company received a Governor's Citation in recognition of the rapid response, partnership and deployment of the MDGOVAX Contact Center. Maryland Governor Larry Hogan presented DMI leadership with the honor on Friday, Aug. 19 at the 2022 MACo Summer Conference, stating, "Our administration is proud to have rolled out the nation's most successful COVID-19 contact center that provided equitable support for all Marylanders, which fielded nearly two million calls and aided in scheduling more than one million vaccine appointments. In collaboration with the Maryland Department of Health, the 1-855-MDGOVAX contact center was a critical tool to help underserved Marylanders access life-saving COVID-19 vaccines and therapeutics. We are pleased to recognize DMI for their partnership with the state on this important and successful initiative."

To fully mobilize and drive vaccination rates across the state during the height of the pandemic, the governor initiated several programs to increase the distribution and administration of vaccines to Maryland residents. As part of these efforts, DMI partnered with the state to deploy a digital contact center in just seven days, providing citizens a way to quickly receive information related to COVID-19, schedule an appointment for a vaccine and even arrange transportation. Leveraging the latest modern technology capabilities and data intelligence, combined with trained, empathetic agents, the contact center was able to scale and field upwards of 75,000 calls per day while giving citizens the ability to receive and request support in the way they are most comfortable interacting, including self-serve options, text, chat or phone calls.

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

The contact center continues to deliver the Maryland Department of Health with invaluable data that provides insights into what programs and initiatives could be run to improve COVID-19 resource delivery across the state.

"The MDGOVAX call center has proven to be one of our most powerful tools in the war chest of Maryland's fight against COVID-19," said Tara Hargadon, assistant secretary, Maryland Department of Health. "This partnership and collaboration with DMI has supported, and continues to support, millions of Marylanders with equitable access to information, testing, therapeutic treatment, vaccine, immunization record support and rideshare capabilities to COVID-19 vaccine appointments."

"From response to recovery, our teams are committed to helping Maryland meet these demands now and into the future," said DJ Oreb, president, DMI. "The success of the contact center showed the tremendous impact of converging technology innovation and a human-centric approach to engage a mass population through a very troubling and crucial time in history."

Building off this achievement, DMI also was recently awarded a task order to manage the Maryland Department of Health's 988 Crisis Hotline, which services some of Maryland's most vulnerable populations, including individuals at risk for suicide and other mental health and substance use-related emergencies.

"Serving 15 agencies across the state, DMI has been Maryland's trusted partner for multiple complex mission critical programs that span cybersecurity, modern contact centers, application development, managed mobility and more," said Jay Sunny Bajaj, CEO, DMI. "When the pandemic hit, DMI was ready and eager to put our skills and capabilities to work in support of our local communities. This was a true partnership in collaboration, and we are honored to be entrusted with such mission-critical work such as this and the 988 Crisis Hotline."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About DMI:
DMI is a global technology solutions company that specializes in digital strategy, design, transformation and support. Utilizing expertise from six DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are. Born digital, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises and all fifteen U.S. Federal Departments.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Monday, August 29, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Submit Event

Upcoming Events

YOU'RE INVITED

It is time for 'the Most Prestigious Awards' in the contact center industry!

The Global Top Ranking Performers Awards Are OPEN!


It’s well-known people love recognition. Join us as we share details of the 18th Annual Global ... Read More...
 5486 
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =