News : dnata Selects Avaya to Drive Digital Transformation in Customer Experience
Singapore, Nov 4, 2016 -- dnata, an air services provider and a member of Emirates Group, announced it has selected Avaya as a strategic technology partner to power its customer service digital transformation strategy. Avaya Private Cloud Services (APCS) will deliver a complete customer experience transformation solution that will create a seamless, personalized experience for dnata customers and partners and across every communication platform in the customer journey.
The agreement will see Avaya provide dnata, with a cloud-based contact centre, collaboration, networking and video conferencing solution. With operations covering six continents, dnata aims to unify its travel brands around the world, along with its other services, helping to deliver personalised experiences to its customers, achieve consistency and increased satisfaction across all touch points while reducing service delivery costs.
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"We have embarked on a digital transformation journey that will enable us to confidently deliver on our growth strategy while building a superior customer experience. One of the main challenges of being a global business with multiple brands and services, is delivering a consistent and yet extremely personalised experience. Our project with Avaya will enable us to have the platform we require to quickly achieve the two, while expanding our portfolio of businesses and services. The team at Avaya were exceptional in building a solution that delivers on our business objectives today and in the future" said Paul Gale, Vice President Global Contact Centres – dnata.
"Avaya is proud to have been selected by dnata as provider of choice for this global customer experience platform. By working closely with dnata, we will be able to support them in their objective of delivering a world-class customer experience. This is the perfect demonstration of the strength of our cloud services offerings and how we can help enterprises achieve their digital transformation goals. We look forward to strengthening this partnership with dnata over the next five years and moving forward with them to deliver the business outcomes they are looking for", said Nidal Abou-ltaif, President, Avaya International.
#contactcenterworld, @Avaya, @dnatasupport
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, November 7, 2016
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