Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 8 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : DNR Expands Customer Service at Escanaba Office in Delta County

#contactcenterworld

Escanaba, MI, USA, Aug 14, 2017 -- The Michigan Department of Natural Resources is expanding customer service availability at its Escanaba office, making it the fourth DNR customer service center in the Upper Peninsula.

"By designating this facility as a DNR Customer Service Center, expanding the office hours, and having a full complement of department staff located at the facility, we will be able to serve more customers, helping them enjoy the natural resources and recreational opportunities throughout the region," said Tim Melko, DNR western Upper Peninsula administrative manager.

The new designation, effective today, comes as the town of Escanaba is getting ready for the Upper Peninsula State Fair, which opens today and runs through Sunday.

The fairgrounds, which includes the DNR Pocket Park, are located just a couple of miles south of the DNR office, along U.S. 2, 41 and M-35.

Ring2 Dashboards & Wallboards Free Trial

"We know a lot of people will be visiting the area, and the state fair this week, and we encourage anyone who has a DNR question or would like to purchase a license to stop by and visit us," Melko said.

The DNR Pocket Park opened in mid-May and will remain open 9 a.m. to 5 p.m. Tuesday-Saturday through Sept. 2. The park, which features a fishing pond, archery and pellet gun range, fire tower and a waterfall, is available for family gatherings, picnics, youth organizations, school groups, sports associations and public events.

There is no cost for the use of the Pocket Park, however, bait for fishing must be supplied by the user, except during fair week, when bait is supplied by the DNR. Fishing poles, archery and pellet gun equipment are also available.

During the fair, the Pocket Park hours will be extended throughout the week:

5 p.m. to 8:30 p.m. Monday
11:30 a.m. to 7 p.m. Tuesday, Wednesday, Thursday and Saturday
11:30 a.m. to 8 p.m. Friday
11:30 a.m. to 3 p.m. Sunday

Escanaba is a prime central location for a DNR customer service center, given the numerous available recreation opportunities in the area, including fishing and boating on the Bays de Noc and the Escanaba River, camping farther south at J.W. Wells State Park, hiking and skiing along the Days River Pathway, bird and monarch butterfly watching at Peninsula Point, and the historic 1800s iron smelting townsite experience at Fayette Historic State Park.

By adding Escanaba, there are now 12 full-service DNR customer service centers located around the state, including Marquette, Baraga and Newberry in the U.P.

These customer service centers are open to the public 8 a.m. to 5 p.m. Monday through Friday. Staff there is ready to help customers who want to buy a license, ask a question, learn about seasonal regulations, invite the DNR to participate in a school or community program, or simply learn more about Michigan's terrific outdoor recreation opportunities.

The DNR Escanaba Customer Service Center is located at 6833 U.S. Highways 2, 41 and M-35 in Gladstone.

"Many of our customers travel from other counties or can’t make it to the office by 4:30 p.m.," said Jo Ann Alexander, a DNR general office assistant at the Escanaba customer service center. "By extending our hours to 5 p.m. weekdays, we’re giving our customers more opportunities to visit our office or contact us by telephone."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.upmatters.com


Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

More Editorial From Michigan Department of Natural Resources

Published: Tuesday, August 15, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =