News : DNT Company Selects Dialogic IMG 2020 Gateway Technology
Parsippany, NJ, USA, May 31, 2016 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that DNT, an IT service and solutions provider in China, selected the Dialogic(R) IMG 2020 Integrated Media Gateway to build its first cloud-based contact center for its new line of business, which designs contact centers for its clients.
DNT needed a flexible, high compliance, high availability gateway for its dynamic Chinese network environment. By using the Avaya-compliant, standards-based, high-quality IMG 2020, and with the assistance of Dialogic Professional Services, DNT was able to quickly roll out its outsourcing business service at a lower overall cost while continuing to use their existing Avaya infrastructure.
"Our contact center requirements are growing fast. Thanks to the IMG 2020’s scalable and modular platform, we are able to expand quickly and efficiently through license upgrades or by purchasing additional units," said Xing Shen, General Manager of Innovation Center and Finance Business Unit at DNT Company. "Dialogic Professional Services also allowed us to focus on rolling out this new business venture without having to worry about interoperability between different technologies."
"We are pleased that DNT has selected the IMG 2020 as the connectivity solution for its first cloud contact center needs," said Jim Machi, Senior Vice President of Product Management and Marketing at Dialogic. "The flexible SS7, PRI, and SIP protocol support of the IMG products has enabled support of Avaya solutions in China and other regions. We look forward to fulfilling customers’ needs as they virtualize their business services."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From Dialogic
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
Published: Wednesday, June 1, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
global provider of contact center services and back-office processing