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News : Do Not Look for Helpline Numbers Online, Warn Police

#contactcenterworld

Ranchi, India, Jan 17, 2020 -- Do not look for helpline numbers online, an advisory from Ranchi police said, warning residents of the city about a new practice by cyber frauds wherein they spew wrong helpline numbers of banks and other finance-related companies on search engine platforms in a bid to trap callers.

The advisory, shared by the official Twitter handle of Ranchi Police, said that cyber frauds often impersonate as bank employees over phone and ask for confidential details when the account holders call on the numbers available online. "Unaware bank customers are more likely to fall in the trap and get duped," the advisory said.

In some cases, cyber frauds may ask the callers to download a mobile App from playstore and send links for the same. Downloading any such App, police said, can give access of private date on your phone to cyber frauds. "Since most of us use online banking on our respective smart phones, we become susceptible to cyber fraud of the frauds get access to our phone. No bank or help desk of any company should ever ask you to download any App from play store or any other platform," the advisory said.

The police have also warned Ranchi residents of cyber frauds prowling platforms such as Olx, Quikr and even Facebook. These frauds, police said, put up advertisements of products at a through away price to entice buyers. The sellers ask for advance payment and shipping expenses and turn incommunicado once the money is transferred to their mobile wallet or bank account through UPI payment.

Ranchi resident Tarun Mehta came across a similar advertisement on OLX, wherein a person purporting to be a resident of the USA was selling the latest model of iPhone at half the price. The seller shared a Bank of Baroda account number and asked Mehta to send an advance of Rs 15,000 to the account. When Mehta refused to oblige, the seller agreed to ship the phone to India even if an amount of

Rs 500 was transferred to his bank account. "I knew had serious doubts on this man. I was sure that he was a fraud when he agreed to ship the product if I send Rs 500 to him," Mehta said. Sometimes cyber frauds also contact people as buyers on such platforms and send links for monetary transactions. Such links, police said, were dangerous and should not be clicked. "Every seller should remember that you don’t need to enter your UPI pin anywhere in order to receive money. The pin is needed only if you have to send money to someone," the advisory said.

Jharkhand is home to India’s cyber crime capital, Jamtara — a small, backward district in tribal-dominated Santhal Pargana region of the State. A data compiled by a Special Task Force (STF) of Uttar Pradesh police revealed that more than 2,000 mobile SIM cards across the country used to commit online fraud in 2015 were operated from Jamtara district.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailypioneer.com


Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Monday, January 20, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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