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News : DOCOMO to Offer Cloud-based Call/Dispatch Solution for Regional Taxi Services

#contactcenterworld

Tokyo, Japan, June, 2018 -- NTT DOCOMO, INC. announced that it will offer a call-center and taxi-dispatch cloud system that regional taxi operators can use jointly for streamlined operations leading to greater efficiency and reduced costs. To facilitate the initiative, DOCOMO's wholly owned subsidiary NTT DOCOMO Ventures has taken an equity stake in Denno Kotsu, Inc., the developer of a cloud-based unified-operations model for taxi companies. DOCOMO expects the service to help strengthen transportation options in regional areas of Japan, where senior citizens are increasing at a time when working populations are declining.

The efficiency of regional taxi services has become an issue as municipalities look to provide transportation for people unable to drive cars, particularly the elderly, as well as ensure the continuing availability of multiple transportation options for the general public.

Established in 2015, Denno Kotsu is a venture company based in Tokushima Prefecture that has developed a cloud-based call/dispatch system that regional taxi companies can use jointly for increased operational efficiency and cost reduction. The system collectively manages the vehicles of multiple taxi operators, enabling centralized operators to handle dispatches for multiple companies.

During the rest of this year, DOCOMO will field test its new service in regional municipalities. Eventually it expects to develop a solution for use nationwide. The initiative is one of many examples of how DOCOMO is leveraging mobile and other technologies to support regional areas with innovative ICT-based solutions.

Going forward, DOCOMO will continue working with Denno Kotsu and a wide range of other partners to solve pressing issues in society under its "Declaration Beyond" medium-term strategy to 2020.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.asiaone.com


About NTT DOCOMO, INC:
Company LogoNTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 65 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more.
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Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Wednesday, July 4, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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