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News : DOH Opens Call Center for COVID-19 Concerns

#contactcenterworld, @dohgovph

Manila, Philippines, March 18, 2020 -- The Department of Health (DOH) said that emergency hotlines, which will cater to novel coronavirus disease (COVID-19) concerns, has been opened.

The move is in cooperation with the Department of the Interior and Local Government (DILG) and PLDT.

The DOH said that those who have questions on whether they are infected with COVID-19, exposed to virus-infected patients or those seeking assistance may call the hotlines 02-894-COVID (02-894-26843) and 1555.

The information collected from emergency calls is transmitted to the COVID-19 Emergency Operations Center and other relevant agencies for immediate facilitation and response.

"We expect an influx of calls in the first few days of the launch of the call center. We ask for the public’s cooperation and patience to allow any relevant and important calls to go through. In that way, we can provide timely medical assistance to those who really need it," Health Francisco Duque III said in a statement.

The DOH said the free 24/7 services will be available through 02-894-COVID. Smart and PLDT subscribers will also be able to use the 1555 hotline for free.

"Subscribers from other networks can access the 1555 hotline once technical adjustments are completed," the department added.

#contactcenterworld, @dohgovph

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.untvweb.com


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, March 20, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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